Shipping Information

WORLDWIDE SHIPPING

-DOMESTIC SHIPPING FLAT RATE $9.99 | 2-3 DAY PRIORITY

-DOMESTIC ORDERS OVER $200 SHIP FREE

-PLEASE ALLOW 24-48 HOURS FOR YOUR ORDER TO BE PROCESSED AND SHIPPED.

-INTERNATIONAL SHIPPING RATES ARE BASED ON WEIGHT AND PRODUCT DESTINATION

INTERNATIONAL shipping takes 7-21 days, (CANADA typically 6-10 days) once package is mailed and on rare occasions may take longer when going through your country's customs. International orders are shipped via Standard Mail. In the event your country's customs is delaying your package shipment, this can delay shipment by up to 4-6 weeks. Once the package leaves the US, we have no control over how your country handles the package. By ordering from a country from outside the United States, you’re doing so at your own risk. If you live in a country that has a reputation of disallowing imports to pass through customs without issue, you are assuming the risk of whether you receive your order as expected. We cannot control the practices of international Customs criteria, nor we intervene when a problem has arisen. Also, please note that in some cases your local countries customs may charge you taxes and/or other fees. We are not responsible for those fees! Steel Supplements is not responsible for stolen or lost packages, packages sent to the wrong address, or for refunding or replacing packages in these cases. The customer is responsible for filing all claims with Carrier. Steel Supplements is not responsible for any package(s) once it is in the hands of USPS, FedEx, and/or UPS. *Any Domestic order returned back to us for either having an insufficient address, wrong address, unclaimed, etc., Customer will have to pay for reshipment of package. We do not cover/reimburse for shipping costs in regards to a return/exchange. **Any international order returned back to us for either having an insufficient address, wrong address, unclaimed, etc., Customer will have to pay for Express shipping. *** International orders returned back to us for either having an insufficient address, wrong address, unclaimed, etc., can take 8-12 weeks and in rare cases more, from time of purchase to receive back to our headquarters in The United States.